Category Archives: Organizational Development

Integrating ISO with Lean = Synergy?

ISO

I sometimes hear people say they don’t think ISO (International Organization for Standardization) is worth pursuing.  This may be true relative to certification, but having been involved with both Lean Initiatives and ISO Certification I am convinced the process of implementing ISO is compatible with, and may provide synergies when combined with Lean. 

 Stated benefits of the ISOProcess Approach1 (pp. 1-2) are:

  • Integration and alignment of processes to enable achievement of desired outcomes.
  • Ability to focus effort on process effectiveness and efficiency.
  • Provision of confidence to customers, and other interested parties, about the consistent performance of the organization.
  • Transparency of operations within the organization.
  • Lower costs and creation of shorter cycle times, through the effective use of resources.
  • Improved, consistent and predictable results.
  • Provision of opportunities for focused and prioritized improvement initiatives.
  • Encouragement of the involvement of people and the clarification of their responsibilities.

 These benefits can be compared to Womack  and Jones (1996)2 description of the benefits of lean thinking (p. 15):

It [lean thinking] provides a way to specify value, line up value-creating actions in the best sequence, conduct these activities without interruption whenever someone requests them, and perform them more and more effectively.  In short, lean thinking is lean because it provides a way to do more and more with less and less—less human effort, less equipment, less time, and less space—while coming closer and closer to providing customers with exactly what they want.

 ISO and Lean are clearly both initiatives with a goal of improving efficiencies and effectiveness.  Lean’s approach defines certain principles–value, value stream, flow, pull, perfection, and associated elements including standardization, visual controls, and accountability.  ISO provides a disciplined process approach assuring responsibility, accountability (audits), and control of documents (procedures).                              

Andrea Chiarini (2011)3 takes a look at integration of ISO 9001 and Lean based on a study of 107 manufacturing companies from different European countries.  She links the PDCA (Plan Do Check Act) Deming Cycle to ISO and Lean principles (p. 101) as follows [click on image for clear view]:

Iso Lean

Though too lengthy to include here, Table IV of her article (pp. 106-113) associates specific ISO 9001 requirements with Lean tools and principles, and suggests guidelines for integration.

As a final reference, Bolea (2012)4 relates Lean and ISO as follows:

The implementation of Lean is clearly linked to the innovative spirit of the organizations, based on essential principles that focus on creativity, commitment to change and continuous improvement. Therefore, it could even be considered as a process [the ISO approach], specifically in the group framing Process Measurement, analysis and improvement (related to Chapter 8 of ISO 9001), while all the activities involved, interact and cause changes in the product realization processes (Chapter 7 of the standard), Resource Management (Chapter 6) and Management Responsibility (Chapter 5).

 Here is the  Synergy!

Lean Gives ISO Context — ISO Gives Lean Discipline!

 References:

1ISO 2008. ISO/TC 176/SC 2/n 544R3, ISO 9000 Introduction and Support Package: Guidance on the Concept and Use of the Process Approach for Management Systems.

2Womack, J., Jones, D. (1996). Lean Thinking: Banish Waste and Create Wealth in Your Corporation. New York: Simon & Schuster.

3Chiarini, A. (2011).  Integrating Lean Thinking Into ISO 9001: A First Guideline, International Journal of Lean SixSigma,2(2), 96-117.

4Bolea, L. (2012).  Lean and ISO 9001. Are They Compatible? Innovation and Technology (Featured Knowledge).  Retrieved from: http://www.iat.es/2012/05/lean-and-iso-9001-are-they-compatible/?lang=en

 

 

Succession Planning – Choose Your Managers Wisely

Technical competence does not necessarily translate to good management skills. The importance of selecting, promoting, and training good management staff cannot be overstated, as highlighted by the following true story:

A young factory production worker with a number of years’ experience felt he had been slighted by management.  Though he was responsible for a growing family, he became a poor performing worker — management was looking for a reason to terminate his employment.  One day, right before lunch, a supervisor from a different department talked to the individual about his attitude.  Because of this brief 15 minute conversation with a “good” manager: 1) The young employee went from being a poor performer before lunch to being a top producer after lunch (capability was not the problem, attitude was); 2) Within 3 years he was reporting directly to the owner of the company; and 3) The company paid for his MBA and reaped the rewards of having a technically competent, company vested employee for many years.

In this case, a supervisor with poor management skills created an environment resulting in a poor performance attitude, while a supervisor with good management skills turned that attitude into top performance and years of increased benefit for the company.  Following is a list of characteristics to look for when selecting managers:

Technical Characteristics (3)

  • Can think strategically, engage in flexible problem solving, and work effectively with higher management
  • Quickly masters new technical and business knowledge
  • Hires talented people for his/her team

 

Personal Characteristics (6)

  • Has perseverance and focus in the face of obstacles
  • Is honorable and steadfast
  • Balances work priorities with personal life so that neither is neglected
  • Has an accurate picture of strengths and weaknesses and is willing to improve
  • Prefers quick and approximate actions to slow and precise ones in many management situations
  • Can behave in ways that are often seen as opposites.

 

Social Characteristics (7)

  • Knows how to build and maintain working relationships with coworkers and external parties
  • Delegates to subordinates effectively, broadens their opportunities, and acts with fairness toward them
  • Shows genuine interest in others and sensitivity to subordinates’ needs
  • Provides a challenging climate to encourage subordinates’ development
  • Acts decisively and fairly when dealing with problem subordinates
  • Accomplishes tasks through managing others
  • Displays warmth and a good sense of humor

Technical skills account for less than 20% of the noted characteristics.  Pay attention to personal and social attributes when selecting and training your managers.

Characteristics selected from:  C. D. McCauley, M. M. Lombardo, and C. J. Usher. (1989). Diagnosing Management Development Needs: An Instrument Based on How Managers Develop, Journal of Management, 15(3), 389–403.

From Helplessness to Hope – Change is Possible!

From Helplessness to Hope – Change is Possible!

Observing change in cultural perspective over a short period of time is exciting.  Watching employees transition from a feeling of helplessness, battling a system over which they have no control, to one of hope and participation, imbuing the business with a source of energy and unlimited suggestions for improvement is a rewarding experience.  An organization is like an organism, a living breathing entity.  If the employees are the heart of the company, the culture is the life force.   Let employees participate, give them hope, and take action to maintain that energy and reap the rewards.